广西快乐双彩新开结果:First Session of China Service Convention Was Held in Beijing—China Service Institute Establlished
广西快乐双彩一等奖在那领奖 www.upvmyf.com.cn In the trend of Internet+ sweeping across China, when the service industry receives the huge development opportunities, it also comes across the unprecedented challenges of transformation and upgrading. On September 23, the First Session of China Service Convention organized by China Quality Long March Promotion Association was held in Beijing Diaoyutai State Guest Hotel. Related AQSIQ leaders attended it and experts from Hunan Seud Technology and other companies spokes onstage.
Elegant Diaoyutai State Guest Hotel, an important place to receive foreign gusts
The theme of this convention is “To establish the service standard together and improve the gusts satisfaction”. AQSIQ leaders, a lot of quality experts and hundreds of excellent Internet enterprises and service companies got together and discussed and made speeches about the service quality standardization, service management standardization, service level professionalization, service brand creation, difficulties and focus in service industry, and the prospect of Internet+ modern service industry. Meanwhile, all participants made deep analysis on the current situation and development direction of service industry.
Haiqing Wu, the vice director of AQSIQ, attended this convention and unveiled the nameplate for 4 new established consulting research institutions of China Quality Long March Promotion Association: “China Service Institute”, “China Quality Research Institute”, “China Brand Research Institute”, “China Quality Hospital”. In his speech, he said for the thematic activity of 2015 Quality Month, this was the first time to focus on the development and promotion of service industry.
AQSIQ leaders unveiled the nameplate for “China Service Institute”
Bohai Gao, the secretary general of AQSIQ made a speech “Strive Together for China Service Quality to Reach the International Standard”. He said, simulating the development of service industry is not only necessary for us to cultivate and optimize the market system, optimize the industry structure, improve people’s life, enhance the life quality and economy growth quality and efficiency but also necessary for all service industry to go to the world and meet challenges. Meanwhile, he confirmed that those companies who pay attention to the service quality and service brand and provide good service will develop stronger and faster.
Service quality standardization and management normalization of service industry is one important and highly anticipated topic in this convention. Hunan Seud Network Science & Technology Co.,Ltd is a representative enterprise of online game exchange industry, Tonny Luo, CEO of which, said online game exchange is not like the entity economy which will sell real objects to customers but gets profit from providing services to users. At present, the average complaint rate in online game exchange industry is over 30%, so it’s urgent to set up the service standard in this field.
Tonny Luo made a statement onstage
Not only in the online game industry but the traditional industry which has developed for a long time, there are a series of problems. According to the service quality research report released by China Quality Long March Promotion Association today, in the investigation of appliance maintenance industry, 221 in radon selected 872 after-sale service staff are not familiar with their business, eg. some know nothing about whether the customer can exchange or refund the device and whether we can provide the spare machine or not if the device has been repaired for many times during the guarantee period. Some maintenance stations said they refuse to arrange the door-to-door service if the customer cannot offer the invoice or related shopping proof. Participating experts figured out that the weak service quality is the important factor to restrain the domestic consumption and the development of service outsourcing.
To improve the service quality, establish the sound industry standard and simulate the development of service standardization in China becomes the important content of current quality management. The person in charge of China Quality Long March said more customer feedback information will be gathered through the application of big data technology and the cloud platform of service quality evaluation will help us to do the service quality supervision better. Tonny Luo, CEO of Seud Technology (the platform building party) mentioned that Hunan Boundless Creation Mobile Internet Science& Technology Co.,Ltd, the wholly-owned sub-company of Seud, launched an App named “Surf Quick” for free Internet access which already has about 90 million users. On the basis of massive users, it will assist the promotion of service quality evaluation well through the big data technology.
Companies of service quality innovation got the honorary medals
In this convention, 29 service innovation companies including China Life Insurance, Shanghai Volkswagen, Haier Group, Beijing Capital International Airport, Beijing West Railway Station, etc and after-sale service staff, gold-metal maintenance engineers and gold-metal customer service staff were commended.